To reactivate your itsme^® account you can follow the same steps as when creating your account:

1. Download the itsme^® app and enter your phone number
2. Select the country of your ID document > "Luxembourg"
3. Select your ID document. This step is used to digitalize the identity details.
   Using the built-in scanner and camera, the itsme^® app will decipher the code ("Machine Readable Zone") that appears on your eID. This long succession of characters, which features the last name, first name and a whole series of chevrons ‘<<<<<<’, enables the app to scan and record the details stated in the ID document.
4. Hold the ID document against the back of the smartphone.
   Just for a few seconds – no longer. That’s the time the app needs to use NFC technology to identify the ID data and the passport photo. At this stage, itsme^® has taken note of the information stored in your eID or passport, as well as its validity.
5. This step involves establishing whether you really are the owner of the ID document in question.To do this, hold your smartphone in front of your face, as though taking a selfie. But it’s not about taking a photo. No, the technology is now comparing the face it sees with the face on the eID of passport (liveness check).
6. You will receive by text a verification code (5 digits). Enter the code in your app.
7. Choose your 5-digit itsme^®code and confirm
   + activate touch ID – fingerprint – face ID if you like it

Your account is ready for use again.