If you are having trouble activating your account on your Mac with Sonoma as the operating system, you can apply the following solution:
- Open the Terminal on your Mac. (You can find this by searching 'terminal' in Spotlight or through the 'Other' folder in 'Applications.')
- Copy and paste the following line into the Terminal:
sudo defaults write /Library/Preferences/com.apple.security.smartcard useIFDCCID -bool yes
- Press Enter. You may be asked to enter the admin password. Enter the password and press Enter.
- Now, activate your account via https://my.itsme-id.com/account/activate; the card reader should now work correctly.
For assistance, you can always contact us via the web form.