If you're receiving an error while trying to create your itsme account using your eID card, it may be due to the 'signer certificate' on your eID. This certificate is required to successfully register your itsme account and can only be activated once you turn 18.
What should I do if I have just turned 18?
If you have recently turned 18 and your 'signer certificate' is not yet activated, you can have it activated at your local municipality’s Population Services department. Once the certificate is activated, you should no longer experience issues creating your itsme account.
How can I check if the 'signer certificate' is activated?
You can check the status using the eID software on your computer or by contacting your municipality.
Still having trouble or getting the same error? Feel free to contact our support team for further assistance.