If you’re not receiving a verification code to create your itsme® account, this may be due to various reasons. Often, it’s because your mobile provider has set a restriction that blocks messages from special or short numbers, which can prevent you from receiving the itsme® verification code.

Here are a few steps you can follow to resolve this issue:

1. Check your network connection
   Ensure your phone is properly connected to your provider’s network and that there are no network issues. You may want to test this by receiving an SMS from another number.

2. Contact your mobile provider
   Call your mobile provider and ask them to check if there are any restrictions on incoming messages from special or short numbers. Explain that you aren’t receiving SMS messages from verification services like itsme®, and ask if they can adjust this setting so you can receive such messages.

3. Try again
   Once your provider has confirmed the setting has been changed, you can try creating your itsme® account again. The verification code should now arrive without issues.

Frequently Asked Questions:

• Why am I receiving SMS from other numbers but not from itsme®?
  This may be due to a specific setting by your mobile provider that blocks messages from special numbers, like the one itsme® uses.

• Is there a cost to receive this verification code?
  Receiving the verification code by SMS is free.

If the issue persists, feel free to contact our customer support. We’ll be happy to assist you in creating your itsme® account successfully.