Do you have a new Belgian eID or have you moved? Update your itsme data quickly and easily! Have your eID read out at a Bancontact CASH point near you. Your data is automatically updated at your bank and shared with itsme, so you can continue to use itsme easily anywhere. Fast and efficient!

Note: You can do this if you have already logged in with itsme at BNP Paribas Fortis, KBC, Belfius, ING, Hello Bank or FINTRO.

Looking for a Bancontact CASH point near you? Find it here.

How does it work?

1. Insert your bank card first

2. Choose “Update my data” or follow the instructions on the screen.

3. Enter your 4-digit bank card PIN. Your card will then be ejected.

4. Remove your bank card and insert your electronic ID card (eID)with the chip facing up, into the same slot

5. Read and accept the privacy statement.

6. Your data will now be updated. This may take a moment, wait until your eID is ejected automatically. There's no need to press any buttons or remove the card manually.

Other questions?

• Have you changed your gender or national registry number? Please contact our helpdesk.
• Did you create your itsme account with an identity document from a country other than Belgium? Please contact our helpdesk.