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  1. itsme Customer Support
  2. FAQ
  3. Change Data

Change home address or eID data via Bancontact CASH

Belgian users can update their identity details (such as address, card number, etc.) in their itsme account by reading out their Belgian eID at a nearby Bancontact CASH point. Your details will be updated at your bank and automatically shared with itsme. Quick and efficient!

Note: This is only possible if you activated your itsme account via BNPPF, KBC, Belfius, Hello Bank, or FINTRO.

Other questions?

  • Have you changed your gender or national registry number? Please contact our helpdesk.
  • Did you create your itsme account with an identity document from a country other than Belgium? Please contact our helpdesk.

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