If you receive an itsme action that you did not request yourself, you should always reject that action. Do not validate anything without first checking.
Does this happen more than once? Immediately block your itsme account and contact our helpdesk.
Warning: Anyone can use our logo
Fraudsters can easily copy our logo and use it in fake e‑mails.
We never send e‑mails asking you to log in, update your details, or reactivate your account.
If you receive an unexpected call from someone claiming to be the bank, itsme, or Card Stop, hang up immediately and contact the institution yourself through the official channels.