If you receive an itsme action that you did not request yourself, you should always reject that action. Do not validate anything without first checking.
Does this happen more than once? Immediately block your itsme account and contact our helpdesk.
⚠️ Received a suspicious email that appears to come from itsme®?
✅ You did not click any links
✅ You did not share any personal data or itsme® codes
There is no need to create a support ticket.
Report the email via phishing@itsme-id.com or verdacht@safeonweb.be.