In your itsme® app, you sometimes see 3 icons appear and you are asked to choose an icon. You then have to click on the correct icon in your itsme® app before continuing.

When do you get this screen?

• During an identification, login or confirmation with itsme® . The icons appear at random times or when using a browser for the first time.
• During every signature with itsme®. By selecting the correct icon in the app, you validate the document to be signed. You will be asked this step every time you place a signature.

If you see an incorrect set of icons or an incorrect orange icon in your app, you must decline this action and start the process again.