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  1. itsme Customer Support
  2. FAQ
  3. Change Data

Change home address or eID data

Belgian users can update the identity data (such as your address) of their itsme account using their Belgian eID.

Option 1: Via the website

  1. Go to the itsme website on a computer and click on 'My account' > 'Update your itsme' at the top right and enter your phone number.
  2. Read out your eID and confirm the data update with your eID PIN.

Address - web - EN.jpg

Option 2: Via Bankcontact Cash (Batopin)

If your itsme account was created with BNPPF, KBC, Belfius, Hello Bank, or FINTRO, you can update your eID at a nearby Bancontact CASH point. Your information will be updated in your bank account and automatically shared with itsme. Quick and efficient!

 

Attention:

  • If you have changed your gender or national registration number, please contact our helpdesk.
  • For itsme accounts created with an identity document from a country other than Belgium, please contact the helpdesk.

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