If you are creating or reactivating your itsme® account with eID, you will receive a token (6 digits) on our website. You have to enter this token in the itsme® app.
If you have received the token, but you don't get the token screen to enter it in the itsme® app? Please check the following
- You have the latest version of the itsme® app installed
- You enter your phone number correctly on our website: you must enter the country code in the blue box and your phone number in the grey box as displayed below