Warning
The itsme® app says it is blocked because possible malware was detected on your device.
Why does this happen?
itsme checks your device’s security. If a risk is detected, access is blocked to protect your data.
What can you do?
Option 1: Have your device checked
Go to:
- The manufacturer or an official service center
- A phone repair shop
They can scan your device and give advice.
Option 2: Check your device yourself
- Remove apps you don’t trust
- Check if your device is rooted or jailbroken
- Update your system
- Use a trusted security app
Option 3: Factory reset
If nothing helps, reset your device.
⚠️ Warning: this deletes all your data. Make a backup first. ⚠️
Important
The issue is device-related. The helpdesk cannot fix it remotely.
Still having issues?
Contact itsme or your device manufacturer.