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Fraudsters can easily copy our logo and use it in fake e‑mails.

We never send e‑mails asking you to log in, update your details, or reactivate your account.

If you receive an unexpected call from someone claiming to be the bank, itsme, or Card Stop, hang up immediately and contact the institution yourself through the official channels.

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Error 011-0023 / 013-0500

Some users may receive the 011-0023 (Android) or 013-0500 (iOS) error when using itsme.
This issue occurs when the expiry date of the identity card was not correctly registered during the creation of the itsme account.

How can I solve it?

You can resolve this issue by updating your eID information using the NFC feature in the itsme app.
Please follow the instructions in the article below: Update your eID data via NFC

What do I need?

  • A smartphone with NFC enabled
  • Your Belgian eID card
  • The itsme app

Still experiencing issues?

If you are unable to update your eID information via NFC or if the error persists, please contact the helpdesk and mention error code 011-0023.

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