Fraudsters may try to obtain your personal information, banking details, or security codes by pretending to be itsme®. They can contact you through email (phishing), text messages (smishing), phone calls (vishing), or even social media.
What happened?
I only received a suspicious email, SMS, or phone call
If you:
✅ Did not click on any links
✅ Did not share any personal information
✅ Did not share any itsme® codes
✅ Did not approve any itsme® action
then your itsme® account remains secure.
There is no need to contact Support or create a support ticket.
I shared information
If you shared personal information or banking details on a fraudulent website, this does not automatically mean that your itsme® account has been compromised.
However, fraudsters may use the information you provided for other fraudulent activities.
If you shared banking information, contact your bank immediately and follow their security recommendations.
Report phishing
Did you receive a suspicious email or message that appears to come from itsme®?
Forward the message to:
📧 phishing@itsme-id.com
📧 verdacht@safeonweb.be
You can also report phishing attempts through the Safeonweb platform.
If you only received the message and did not interact with it, there is no need to contact Support. After reporting the message, you can safely delete it.