itsme Customer Support Help Center home page
Submit a request
Sign in
  • For me
  • For business
Back to itsme
Belgium
English
  • Create itsme account(Opens in new tab)
  • Update my account(Opens in new tab)
  • Reactivate my account(Opens in new tab)
  • Block my account(Opens in new tab)
Need help?(Opens in new tab)
Get Started with itsme®
Skip to main content

How can we help you out?

Errors and troubleshooting

    1. itsme Customer Support
    2. General
    3. FAQ
    4. Errors and troubleshooting

    Errors and troubleshooting

    • No button to continue on the terms of use screen
    • I can't connect to the CovidSafe app with ehealth
    • Authentication interrupted on government websites
    • I have received a token but I cannot enter it in the itsme® app
    • What if I have forgotten my itsme® code?
    • I get error 9038 at the bottom of my screen
    • How do I change my home address in my itsme® account?
    • What if I get an action that I have not asked for?
    • How do I change the language settings of the app?
    • How do I modify my email address in my itsme® account?
    • How can I change my itsme® code?
    • I cannot approve actions with Touch ID, Face ID or Fingerprint.
    • I do not know the PIN code of my Belgian eID card (electronic identity card) or the PIN code does not work.

    Didn't you find what you were looking for?

    Contact us

    Back to itsme
    • Terms of use
    • Privacy policy
    • Cookie policy
    • Document repository

    • Block your account

    Follow us on

    • Contact us
      • Netherlands
      • Belgium
      • Nederlands
      • Deutsch
      • English
      • Français