Errors and troubleshooting
- No button to continue on the terms of use screen
- I can't connect to the CovidSafe app with ehealth
- Authentication interrupted on government websites
- I have received a token but I cannot enter it in the itsme® app
- What if I have forgotten my itsme® code?
- I can't connect to the CovidSafe app with itsme®
- I get error 9038 at the bottom of my screen
- How do I change my home address in my itsme® account?
- What if I get an action that I have not asked for?
- How do I change the language settings of the app?
- How do I modify my email address in my itsme® account?
- How can I change my itsme® code?
- I cannot approve actions with Touch ID, Face ID or Fingerprint.
- I do not know the PIN code of my Belgian eID card (electronic identity card) or the PIN code does not work.