At itsme, your digital security and privacy are our top priorities. Still, it’s important that you stay alert too. In this FAQ, we answer the most frequently asked questions about using the itsme app safely.

1. Can someone else use my itsme?

No, not without your cooperation. Every itsme action always requires:

• Your personal PIN code, or
• Fingerprint or facial recognition (if enabled).

Without this confirmation, itsme won’t work. So make sure:

• You never share your PIN, not even with family or so-called “employees”.
• Your device is protected with a strong screen lock.

2. What if someone calls me and asks to confirm something via itsme?

Never do it. Criminals often pretend to be from the bank, government, or police and ask you to confirm something via itsme to “solve a problem”.

• Hang up immediately.
• Never confirm anything you didn’t initiate yourself.

Remember: itsme will never call, text, or email you asking to take action.

3. How do I know if an itsme request is safe?

Always check:

• Where the request comes from, for example, a government or bank website.
• The content of the request in the itsme app, you’ll see who is asking and why (e.g., login, signing).
• That the domain name is correct (e.g., www.myminfin.be is real, www.myminfin-be.net is not).

4. What can I do to stay safe?

• Set a unique, strong PIN for itsme.
• Use biometrics (fingerprint or face recognition) if possible.
• Never install apps outside official app stores.
• Don’t click suspicious links in texts or emails.
• Keep your device up to date with the latest security updates.

5. I think someone misused my itsme. What now?

Contact us immediately via the official itsme help form, or contact your bank or Card Stop if it’s a financial matter. We investigate every case and can (temporarily) block your account if needed.