itsme logo
Warning: Anyone can use our logo

Fraudsters can easily copy our logo and use it in fake e‑mails.

We never send e‑mails asking you to log in, update your details, or reactivate your account.

If you receive an unexpected call from someone claiming to be the bank, itsme, or Card Stop, hang up immediately and contact the institution yourself through the official channels.

itsme Customer Support Help Center home page
Submit a request
Sign in
Back to itsme
Belgium
English
  • Activate your itsme®(Opens in new tab)
  • Update your itsme®(Opens in new tab)
  • Block your itsme®(Opens in new tab)
Need help?(Opens in new tab)
Get Started with itsme®
Skip to main content

How can we help you out?

Use itsme®

    1. itsme Customer Support
    2. FAQ
    3. Use itsme®

    Use itsme®

    • Error when logging in to Flemish government websites (expired identity document linked to itsme)
    • Login with QR code
    • Error 033-0002
    • iPhone: error [001‑0305] or [001-0703]: No redirection to partner app or website
    • Payment approved with itsme, but not processed
    • Why can’t I see the Belgian partners in my itsme app anymore?
    • Why can’t I enter my phone number anymore when logging in?
    • Using itsme safely
    • Signing documents with itsme
    • Sharing data from reliable sources
    • Error at the government: authentication interrupted
    • For what can I use itsme?
    • Which ID data do I share?
    • My Doccle account is already coupled to another itsme profile
    • Use itsme as a minor
    • Icons in the itsme app

    Didn't find what you were looking for?

    Contact us

    Back to itsme
    • Terms of use
    • Privacy policy
    • Cookie policy
    • Document repository

    • Block your account

    Follow us on

    • Contact us
      • Netherlands
      • Belgium
      • Nederlands
      • Deutsch
      • English
      • Français