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Warning: Anyone can use our logo

Fraudsters can easily copy our logo and use it in fake e‑mails.

We never send e‑mails asking you to log in, update your details, or reactivate your account.

If you receive an unexpected call from someone claiming to be the bank, itsme, or Card Stop, hang up immediately and contact the institution yourself through the official channels.

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Error at the government: authentication interrupted

You might see this error message when trying to log in to a government website or app.

Authenticatie_stopgezet__1_.png

How to fix this issue:

Avoid opening links from email apps or other apps with a buit-in browser. 

Android:

  • Make sure that Google Chrome is set as your default browser.
  • Delete all browser data in Google Chrome app via settings (the three dots in the top right corner of Chrome) > History
  • Open the itsme app and click on "Discover". Now click on the partner you wish to sign up with and choose to sign up via itsme

iPhone:

  • Make sure Safari is set as your default browser (this is usually the case automatically) and do not browse in private mode.
  • Clear Safari’s browsing data via Settings > Safari > Clear History and Website Data (select the longest time period).
  • Open the itsme app and click on Discover. Then select the partner you want to log in with and choose to log in via itsme.

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