With the Connective plugin, you can securely log in, sign documents, and activate your itsme account with your eID. Follow the steps below to correctly install the plugin and browser extension.

1: Download and install the software

1. Go to https://plugin.connective.eu/#plugin-overview

2. Select your operating system (Windows or macOS)

3. Download the installation file

4. Open your Downloads folder and run the installer

   • Windows: double-click the .exe file

   • macOS: open the .pkg file and follow the instructions

Tip: Check your Downloads folder to make sure the file was actually downloaded.

2: Add the extension to your browser

1. Click the button to install the extension for your browser (Chrome, Edge, Firefox, or Safari)

2. Follow your browser’s on-screen steps to complete the installation

3: Make sure the extension is active

• Open your browser settings

• Go to Extensions or Add-ons

• Check that the Connective eSign Browser Extension is enabled

Important for macOS:
On Mac, the extension is not always activated automatically. Make sure it’s switched on via the settings of your browser

Troubleshooting

• Check your Downloads folder and re-run the installer if needed

• Restart your browser

• Using macOS and you receive an 'oops ....' after the eID readout?
  See this article for more help: Problem with card reader on macOS

• If you find yourself in a loop where your computer keeps asking you to install the plugin, try resetting your browser settings via the settings menu, and then re-enable the plugin.